CAN I CHANGE THE SHIPPING ADDRESS?
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
If you have made a mistake with your shipping details please contact our Customer Services team immediately via telephone or Live Chat and we will try to amend them.
Orders placed over the telephone must be shipped to the billing address.
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change addresses prior to shipping. If an order has been locked for processing by the Dispatch team or completed we are unable to amend the shipping address.
DO I PAY CUSTOMS & IMPORT CHARGES IF I LIVE OUTSIDE THE EU ?
there aren't any Customs or import duties are charged
you receive your the parcel without any payment.
do you ship to my country ?
For shipping rates and estimated arrival times please navigate to the Shipping information page .
We deliver to almost all countries European union , UK , CANADA and USA .
CAN I TRACK MY PARCEL?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
WHAT IF I'M NOT HOME WHEN IT'S DELIVERED?
DPD will email and text a 1 hour delivery window on the day of delivery. Should you be unavailable to sign for the parcel you can select from a number of options including, collection from Depot, leave in a safe place, deliver with a neighbour. Please note, DPD may attempt delivery with a neighbour if you have not responded to your text or email. If they attempt delivery and you are not available they will leave a card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery up to 3 times before returning your parcel to us.
HOW DO I KNOW IF MY ITEM HAS BEEN DISPATCHED?
You will receive a dispatch confirmation email once your order has been shipped. This email will also contain your tracking information.
CUSTOMS HAVE ASKED ME FOR FURTHER INFORMATION. WHAT SHOULD I DO?
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact our Customer Service team with your order number and tracking number using the details below. We will do our very best to help resolve the matter as swiftly as possible.
CAN SOMEONE ELSE SIGN FOR MY SHIPMENT?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.